Shipping & Returns

Shipping & Returns policy for alamogameshop.com

a website owned and operated by Lee and Kerry Morris DBA. Alamo Game Shop

Shipping costs, based on item weight, the shipping methods selected and the ship to destination, are automatically calculated during the checkout (order) process.

For your convenience, you can generate a quick shipping quote before checking out. Simply add the desired products to your shopping cart.  You do not need to be logged in to add to your cart.  The shopping cart has a shipping estimator that only needs your zip code.  We only ship to the United States, US Territory and US Armed Forces addresses.

Shipping Methods:

We will ship using one of the methods selected by you at time of order. Not all methods will be available for every type of shipment.

United States Postal Service: Cut-off time 2:30pm

Domestic Shipping Methods
EXPRESS, PRIORITY
 

FedEx: Cut-off time 4:30pm

Domestic Shipping Methods
Express Saver, Express Standard Overnight, Express First Overnight, Express Priority Overnight, Express 2 Day, Ground, FedEx Freight

 

Tracking Numbers:

Tracking and/or delivery confirmation numbers will be provided via e-mail if they are available for the shipping method selected.

Returns & Exchanges:

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

Please ensure you have contacted us for an RMA number prior to returning your item, or it may not be accepted.

A 10-25% restocking fee will be applied to products with missing or damaged original packaging or products not in original condition. 50% restocking fee will be applied to returns after the 30-Day period or without an RMA number.

The customer is responsible for the return shipping payment and assumes responsibility for the return package insurance.

Please enclose the following:

  • Original Invoice.

  • In case of a manufacturers defect - the details outlining the type of defect or the reason for your return.

  • If you would like to exchange, please note if you would like to exchange for the same item or a different one.

  • Your contact details including phone number and your e-mail address.

  • RMA Number - Please call us and get an Return Merchandise Authorization number before shipping to us.

For RMA numbers or questions please visit our Contact Us Page.

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